About the lounge
Contact Card Lounge
How to reach Card Lounge by email, and what to include when you report a bug, ask about a rule or send accessibility feedback.
For help with Card Lounge, email support@intellimatic.com. The address is repeated at the end of this page.
This page explains what to include when you report a problem, so that your report is as useful as possible.
Reporting a bug
A good bug report makes a problem much quicker to find and fix. Please include:
- Game mode, for example Klondike Draw 3 or Spider two suits.
- Deal number, which is shown with every deal and lets the exact deal be replayed.
- Device and browser, for example a phone or a laptop, and the browser you were using with its version if you know it.
- Steps: what you did, what you expected to happen and what happened instead.
If the problem only appears after a particular sequence of moves, list those moves in order. It also helps to say whether it happens every time or only now and then.
Before you report a rule question
Some behaviour that looks like a bug is simply how a game's rules work on this site. For example, Spider does not let you draw from the stock while any column is empty, Klondike only lets a King fill an empty column, and Golf does not allow anything to be played on a King. The rules are set out in How to play and Compare the games.
Accessibility feedback
Feedback on accessibility is especially welcome. Every solitaire can be played with the keyboard (Tab, Enter or Space, Esc and the shortcut keys), and the cards are designed with large corner indexes and red and black suits, as described on the card art page. If something is hard to see, reach or operate, please describe it, along with your device, your browser and any assistive technology you use.
Article corrections
The guides and articles are checked against the game rules. If you find one that disagrees with how a game actually plays, note the page and the game mode in your report.